Refund Policy
At EquilibriumNexus, we take pride in the quality of our food and service. However, we understand that sometimes, things may not go as planned. Our refund policy ensures that our customers can order from equilibriumnexus.site with confidence and peace of mind. If you have any questions or concerns regarding your order, please contact us at +39 081 123 4567.
Cancellation Policy
Cancellation of an order is possible as long as it has not been dispatched for delivery. If you wish to cancel your order, please contact us immediately at +39 081 123 4567. If your order has already been shipped, we cannot accept a cancellation.
Refund Eligibility
In the event that you are dissatisfied with your order due to a mistake on our part or if the order received is not as described, you may be eligible for a refund or replacement. Here are the situations in which a refund may be granted:
- Incorrect order: If you receive a different item from what you ordered, please contact us within 24 hours of order receipt.
- Missing item: If an item from your order is missing, please notify us within 24 hours of the delivery.
- Poor quality: If the quality of the food is not up to our usual standards, report the issue within 24 hours of order receipt.
- Non-delivery: If your order has not been delivered within a reasonable time-frame and the delay is attributable to EquilibriumNexus, we will offer a refund.
All refund requests must be supported by photographic evidence and/or a detailed description of the issue.
Refund Process
If you believe you're entitled to a refund, please take the following steps:
- Contact us at +39 081 123 4567 or through the contact information provided on equilibriumnexus.site.
- Provide us with your order number and describe the problem in detail.
- Include photographic evidence if applicable.
- Allow us 1-3 business days to investigate and process your claim.
If your refund is approved, we will process it to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at the contact information provided on equilibriumnexus.site and send your item to: 80122, Naples, Via Giuseppe Verdi, Pizzeria Napoli Corner.
Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Downloadable products
- Some health and personal care items
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
Contact Us
If you have any questions about your order or our refund policy, please contact us at +39 081 123 4567 or visit our website at equilibriumnexus.site.
This policy was last updated on January 1, 2023.